MLADEN ( 44) Belgrade born , is a timeshare salesman at Croatian holiday resort. He is having an affair with his colleague , SONJA (40 ) , who is married to METOD (50 ) the chief sales manager who learns about his wife 's infidelity . He assigns Mladen the toughest client - Omer , the Bosnian war veteran , who does not try to hide his aversion to Mladen . Everything passe hopeless When Omer 's three year old son Svendy falls over the edge of the terrace and hotel ends up in the hospital. Grim mood prevails que Among the potential buyers is about to ruin the sales . Sonja and blackmail Metod Mladen to keep the sales at the hospital while Omer and his wife are waiting for Their son 's operation .